Is your question there?

Below are some frequently asked questions. If your question is not listed, please do not hesitate to contact us.

WHAT IS THE DELIVERY TIME?

The doormats from our assortment will be delivered within five working days.
The personalized (logo) mats are delivered within seven working days after approval.

WHAT ARE THE SHIPPING COSTS?
The shipping costs are EUR 6.95 within the Netherlands and EUR 7.95 to other countries in Europe.
We regularly have promotions where you don’t have to pay shipping costs! Sign up for our newsletter and follow us on social media so you don’t miss out any promotion.
ARE THE MATS SUITABLE FOR OUTDOOR USE?
No, the mats are for indoor use.
WHAT DOES IT COST WHEN TAKAROO MAKES AN UNIQUE DESIGN FOR ME?
If we make a design for you, it costs EUR 50 (included VAT).
Of course you can make your own design with our design tool. The use of the design tool is free.
CAN THE MATS BE WASHED?
It is certainly possible to wash the mats. Each mat indicates whether it can be washed in the washing machine or if it should be washed by the hand..
For the doormats that can be washed in the washing machine applies: ‘’maximum 30 degrees using detergent for colored laundry’’. It is important that you roll up the mat before putting it in the washing machine. Folding it can damage the mat.
For the doormats that can be washed by hand applies: lukewarm water using detergent for colored laundry.
CAN I RETURN MY PRODUCT?
CAN I RETURN MY PRODUCT?
You have a 14-day cooling-off period with every product after receiving the purchase.. You can return your order within these 14 days. When we received the purchase without any damage we will refund the purchase amount. The cost of returning the order is for the customer.

IMPORTANT
Unfortunately, custom-made products cannot be returned. We rely on your understanding of this.

PLEASE CONTACT US

(+31) 6 86103616
Email: hello{at}takaroo.nl

Are we not available by phone? Please send a WhatsApp or text message. We will contact you as soon as possible.

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